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Responsible Supply Chain Management

Masteel’s Corporate Green Awards 2023

Since the inception of the Masteel’s Corporate Green Awards in 2023, this initiative has been instrumental in promoting environmental stewardship, social responsibility, and strong governance within our suppliers/contractors. The award serves as a key incentive for our partners to embed sustainability into their core operations, aligning with Masteel’s broader ESG objectives and reinforcing a collective commitment to responsible business practices.

 

We are proud to recognise and celebrate the achievements of five outstanding suppliers/contractors that have demonstrated exceptional commitment to sustainable practices:

 

a. Intergreen Metals Sdn Bhd

b. Top-Mech Provincial Sdn Bhd

c. NBH Marketing Sdn Bhd

d. Jingang Sdn Bhd

e. Soon Hin Hardware Sendirian Berhad

 

The prestigious award ceremony took place on 24 July 2024, at Bursa Malaysia’s office, in collaboration with Bursa Malaysia and Alliance Bank. This strategic partnership underscores our shared vision for driving sustainability across industries, encouraging businesses to adopt more responsible environmental and social practices.

 


Expanding Our Sustainability Mission Beyond Masteel

Masteel remains steadfast in supporting and guiding our suppliers and contractors in their sustainability journey, ensuring that the impact of responsible business practices extends beyond our organisation. As part of this commitment, Masteel is proud to be among the first 100 subscribers to the Centralised Sustainability Intelligence (“CSI”) platform under Bursa Malaysia.

By subscribing to this platform, we can actively assist and monitor our suppliers’ and contractors’ carbon footprints, providing them with the necessary insights to reduce emissions and improve environmental performance. This marks a significant milestone in Masteel’s sustainability strategy, ensuring that our efforts do not remain confined within our company but instead extend across our entire supply chain, fostering a more resilient and sustainable industry.

The Masteel Corporate Green Award is more than just a recognition, where it is a catalyst for change, encouraging our network to embrace and implement sustainable practices. Through this initiative, Masteel continues to lead by example, championing environmental responsibility and reinforcing our role as a driving force in the steel industry’s sustainability transformation. By empowering our stakeholders and fostering a culture of continuous improvement, we remains at the forefront of sustainability excellence, ensuring that we collectively build a greener, more responsible future for generations to come.

As a leading player in the local steel industry, Masteel is deeply committed to building and maintaining a sustainable, responsible, and ethical supply chain. This commitment is not only essential for ensuring an uninterrupted flow of high-quality materials but also for upholding stringent ESG standards across our operations and supplier network. Masteel actively encourages our suppliers to adopt sustainable and responsible business practices, reinforcing our collective role in driving environmental stewardship, social responsibility, and ethical governance. Furthermore, we place a strong emphasis on supporting the local economy, with 82% of our suppliers sourced locally and only 18% from international sources. This approach strengthens domestic industry resilience, enhances regional economic growth, and reduces carbon emissions associated with long-distance supply chains.

Since 2022, Masteel has integrated ESG assessments into its supplier and contractor due diligence framework, ensuring all partners meet strict environmental and ethical standards before engagement. This mandatory screening process, based on five key criteria, aligns suppliers with Masteel’s sustainability objectives, reinforcing responsible sourcing and minimising the environmental impact of steel manufacturing. By enforcing these measures, Masteel elevates industry standards, mitigates non-compliance risks, and fosters a transparent, ethical supply chain. Through these initiatives, we reaffirm our role as a corporate leader in sustainability, driving a greener, more responsible future while ensuring long-term supply chain integrity.


Customer Satisfaction

Customer satisfaction is a key priority at Masteel, and we actively seek feedback to ensure our products and services meet the highest quality standards. In line with ISO 9001:2015, we conduct annual customer satisfaction surveys, and for FY2024, we are proud to report an 87.09% satisfaction score, surpassing our 85.0% target. This reflects our commitment to superior product quality, service excellence, and strong customer relationships. To ensure transparent communication, Masteel provides a dedicated feedback and complaint channel, guaranteeing responses within one working day. We received zero complaints in 2024, reinforcing our high service standards and customer- centric approach. Through continuous improvements and adherence to international quality management systems, we remain committed to delivering excellence and building long-term partnerships.


Product Quality

Masteel is committed to producing high-quality steel products that meet and exceed customer expectations and industry standards. Our robust internal Quality Management System (“QMS”), guided by our Quality Manual and Standard Operating Procedures (“SOPs”), ensures strict compliance with quality benchmarks at every stage of production. To further reinforce our commitment to excellence, our manufacturing operations are certified under ISO 9001:2015 and SIRIM, specifically MS 146:2014, which certifies adherence to local industrial standards for high-tensile steel bars. This certification underscores Masteel’s dedication to delivering reliable, high-performance steel products for the infrastructure and construction sectors, ensuring structural integrity, durability, and safety. By maintaining rigorous quality assurance protocols and continuous process improvements, we strengthen customer confidence and reinforce our position as a trusted leader in the steel industry.